SOLIDWORKS Technical Support
Whether you need help with installation and licensing, a SOLIDWORKS error, performance issue or advice on the best way to approach a design challenge, our experienced technical team is here to help.
As the UK's original SOLIDWORKS Authorised Reseller and Training Centre, TMS CADCentre has been supporting SOLIDWORKS customers since 1996.
TMS Services
Our SOLIDWORKS technical support team works directly with customers to diagnose problems, answer technical questions and help keep engineers productive.
Support is available by telephone and email, with remote assistance available where required. Our engineers can work with you to understand the problem and, when necessary, connect remotely to investigate it directly.
- Telephone Support (available during normal office hours) - Call 01324 550 760
- Log a support ticket via our Customer Portal
- Email support solidworks.support@tmscadcentre.com
- Remote Support - contact our SOLIDWORKS support team on 01324 550 760 to arrange a remote session
SOLIDWORKS Services
- MySOLIDWORKS.com - Your place for all things SOLIDWORKS
- SOLIDWORKS Downloads - Download new versions, service packs and add-ins
- SOLIDWORKS System Requirements - Research graphics cards, hardware, system requirements and other related topics.
- Get Certified - SOLIDWORKS certifications can be used as a benchmark to measure your knowledge and competency with SOLIDWORKS software
Resources and Links
- TMS Support Portal - Create, view and update your support tickets here.
- TMS Accelerate - Practical and accessible learning powered by SolidProfessor.
- What's New - See what's new and what you may have missed from a previous release.
- SOLIDSECONDS - SOLIDWORKS tips in one minute.
- TMS SOLIDWORKS Support Add-in - Fast, easy access to your support requests and more.
"It’s really easy to reach out to TMS for support, you just shoot them an email, or you can put a message on the website, and they get back to you quite quickly. They’ve been beyond helpful. It’s not just here are the steps, this is what you should have done, you can send them a file and they can have a look. If you get a scary error message and you don’t know where it’s come from, they can have a look around and figure it out, they go above and beyond every time. I would absolutely recommend TMS to anyone who uses SOLIDWORKS in their workplace.”
SOLIDWORKS Support - Frequently Asked Questions
Who provides SOLIDWORKS technical support in the UK?
TMS CADCentre provides SOLIDWORKS technical support to our customers throughout the UK. As the UK's original SOLIDWORKS Authorised Reseller and Training Centre, we have been helping businesses implement, use and support SOLIDWORKS since 1996.
How do I contact TMS CADCentre for SOLIDWORKS support?
TMS customers can contact our SOLIDWORKS technical support team by telephone or email. Where required, our engineers can also provide remote assistance to help diagnose and resolve technical issues.
What SOLIDWORKS products can TMS CADCentre support?
Our technical team supports a wide range of SOLIDWORKS solutions, including SOLIDWORKS 3D CAD, PDM, Simulation, Electrical and Visualize, as well as 3DEXPERIENCE and Cloud Services. If you're unsure whether your particular issue is covered, contact our support team and we'll advise you.
Can TMS remotely connect to my computer to resolve a SOLIDWORKS problem?
Yes. Where appropriate, our technical team can use remote support tools to investigate an issue directly with you. This can make it easier to diagnose problems that are difficult to explain by telephone or email.