Effective Date: March 2026
We are committed to providing high-quality training experiences. This policy explains your rights regarding cancellations, refunds, and rescheduling for both in-person classroom and online training courses purchased through our website.
By purchasing a training course from us, you agree to the following terms. If you have any questions, please contact us at training@tmscadcentre.com before booking.
Under the Consumer Contracts Regulations 2013, if you are a consumer (not a business customer), you have the right to cancel your booking within 14 days of purchase and receive a full refund, provided:
– You have not attended the course or accessed any pre-course materials.
Once you participate in the training, your right to a refund under this regulation is lost.
– Cancellations 3 working days or more before the course start date: Free rescheduling ( or full refund available if within the cooling-off period)
– Cancellations less than 2 working days before the course start date: A £75 transfer fee per attendee will apply to reschedule.
– Non-attendance without prior notice: No refund or reschedule.
We understand that unexpected situations may arise. In cases of medical emergencies or other exceptional circumstances, please contact us, and we will review refund or rescheduling requests on a case-by-case basis.
To request a refund or reschedule your course, please email accounts@tms-scotland.com with your booking details. Approved refunds will be processed within 14 days.
You can request a cancellation within 14 days of purchase to receive a full refund. Please email sketchup@tmscadcentre.com with your Trimble order number. Approved refunds will be processed within 14 days.
