Unless you are in Wave 1 of the unification project, you do not need to do anything different now.<\/p>\n
The most important change is that Wave 1 users need to start using the 3DEXPERIENCE login screen instead of the SOLIDWORKS login screen. More information about this is provided below.<\/p>\n
You are in Wave 1 if you live in United Kingdom or are supported by THOM MICRO SYSTEMS LIMITED<\/p>\n
Wave 1 users must choose the 3DEXPERIENCE login option rather than use the SOLIDWORKS login fields on websites like solidworks.com, my.solidworks.com, and 3ds.com.<\/p>\n
This is the only method that will grant you access to Subscription Services benefits, such as Software Downloads, Training, Knowledge Base or Support. You no longer need to visit the SOLIDWORKS Customer Portal.
But don\u2019t worry:
\u2022 If you have a SOLIDWORKS ID, it is also your 3DEXPERIENCE ID.
\u2022 If you don\u2019t have a SOLIDWORKS ID and you are in Wave 1, you only need a 3DEXPERIENCE ID.<\/p>[\/et_pb_text][et_pb_image src=”https:\/\/tms-scotland.com\/solidworks\/wp-content\/uploads\/sites\/5\/2022\/12\/ds-login-layout-6.png” _builder_version=”4.17.4″ _module_preset=”default” theme_builder_area=”post_content” title_text=”ds-login-layout-6″ hover_enabled=”0″ sticky_enabled=”0″][\/et_pb_image][et_pb_text _builder_version=”4.17.4″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” theme_builder_area=”post_content” sticky_enabled=”0″]
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If you have a SOLIDWORKS ID, such as the one you use to log in to the Customer Portal, use it to log in on the 3DEXPERIENCE login page.
\u2022 Email address: Enter the email address for your SOLIDWORKS ID.
\u2022 Password: Enter your SOLIDWORKS ID password.
For most users, that\u2019s all it takes, but some people with SOLIDWORKS IDs may need to create a new password if you can\u2019t remember it or if you are prompted to do so. Going forward, you will use this password to log in on 3DEXPERIENCE login screens.<\/p>[\/et_pb_text][et_pb_image src=”https:\/\/tms-scotland.com\/solidworks\/wp-content\/uploads\/sites\/5\/2022\/12\/ds-login-highlight-6.png” _builder_version=”4.17.4″ _module_preset=”default” theme_builder_area=”post_content” title_text=”ds-login-highlight-6″ hover_enabled=”0″ sticky_enabled=”0″][\/et_pb_image][et_pb_text _builder_version=”4.17.4″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” theme_builder_area=”post_content” sticky_enabled=”0″]
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We are unifying two separate authentication and customer record systems. We use your email address to join your SOLIDWORKS ID and entitlements with your 3DEXPERIENCE ID in DSx.Client Care & Order. (If you are both new to SOLIDWORKS and in Wave 1, you do not need a SOLIDWORKS ID at all; you will only log in with a 3DEXPERIENCE ID.)<\/p>[\/et_pb_text][et_pb_image src=”https:\/\/tms-scotland.com\/solidworks\/wp-content\/uploads\/sites\/5\/2022\/12\/ds-login-email-6.png” title_text=”ds-login-email-6″ _builder_version=”4.17.4″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”][\/et_pb_image][et_pb_text _builder_version=”4.17.4″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” theme_builder_area=”post_content” sticky_enabled=”0″]
No, it doesn\u2019t matter if the passwords are different. Only your email address matters. If you do have different passwords, use the one for your 3DEXPERIENCE ID in the 3DEXPERIENCE login screen, and the one for SOLIDWORKS in the SOLIDWORKS login screen. You will manage these passwords separately.<\/p>\n
If you are both new to SOLIDWORKS and are in Wave 1, you should create a 3DEXPERIENCE ID to log in; you do not need a SOLIDWORKS ID.
If you already have a 3DEXPERIENCE ID, use it to log in.<\/p>\n
\u2022 If you only have a 3DEXPERIENCE ID, use it to log in.
\u2022 If you have a SOLIDWORKS ID and a 3DEXPERIENCE ID with the same email address, use the 3DEXPERIENCE ID to log in.<\/p>\n
No. You can continue to use the SOLIDWORKS login page.<\/p>\n
No. The way you log in to your Makers account is not changing.<\/p>\n
Your email address is recognized, but you need to create a new 3DEXPERIENCE password to log in with it.<\/p>\n
If you got this message when trying to create a new account with your SOLIDWORKS ID email address, it means that you do not need to create a new account. Instead, go to the login screen and enter your SOLIDWORKS ID email and password. If the password doesn\u2019t log you in, create a new password to use in the 3DEXPERIENCE login screen.<\/p>\n
First, make sure you have typed your SOLIDWORKS ID email address correctly. The screen will say \u201cWelcome\u201d to the email you typed even if the system doesn\u2019t recognize the email address. Use the \u201cI am not\u2026\u201d link to enter a different email address.
Next, make sure your password is correct.
If you still get this message, reset your password. Going forward you will use it in the 3DEXPERIENCE page. However, if you do not receive the password reset email, then the system is not able to recognize the email address you entered as a SOLIDWORKS ID or 3DEXPERIENCE ID, and you need to get help from your Site Administrator or VAR.<\/p>\n
For nearly a decade, SOLIDWORKS has been sharing special offers, trials, and other programs to introduce SOLIDWORKS customers to the 3DEXPERIENCE platform. Some of them used different ways to help people log into the platform, so there are a variety of paths that SOLIDWORKS users have been able to take to the 3DEXPERIENCE platform.<\/p>\n
Dassault Syst\u00e8mes (3DS) has been working towards a unified ordering and support management system to improve many aspects of our business, including the end-user experience.
Our goal is to have clients across all 3DS brands serviced by a single business system. This will allow 3DS and our Business Partners (i.e., Distributors, Value-Added Resellers) to give you a best in class experience. On November 8th, your organization\u2019s records (licensed products, contacts, etc.) will be transitioned into the target business system.
We will slowly transition to our target system through a phased approach to minimize disruptions.<\/p>\n
You will no longer need to register a SOLIDWORKS Serial Number to gain Subscription Service benefits.
Rather, entitlement will be defined at the organizational level. Your organization will be entitled to Subscription Service benefits as long as it owns and maintains SOLIDWORKS products. Any contact within your organization will be considered entitled.
Should you have any issue with your Subscription Service benefits, please contact your SOLIDWORKS Administrator or Reseller.<\/p>\n
SOLIDWORKS and Dassault Syst\u00e8mes make it a priority to resolve any login issues as quickly as possible. Despite our preparation for this transition, sometimes issues need to be addressed manually on our side. If you cannot log in to the 3DEXPERIENCE login page after trying the suggestions listed above:<\/p>\n