{"id":1284,"date":"2020-11-03T12:02:23","date_gmt":"2020-11-03T12:02:23","guid":{"rendered":"https:\/\/www.contractcosting.com\/?page_id=1284"},"modified":"2025-03-19T10:42:14","modified_gmt":"2025-03-19T10:42:14","slug":"support","status":"publish","type":"page","link":"https:\/\/tms-scotland.com\/solidworks\/support\/","title":{"rendered":"Support"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row column_structure=&#8221;1_2,1_2&#8243; make_equal=&#8221;on&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; height=&#8221;175px&#8221; custom_padding=&#8221;0px||0px||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.22.1&#8243; _module_preset=&#8221;default&#8221; header_2_text_align_tablet=&#8221;center&#8221; header_2_text_align_phone=&#8221;&#8221; header_2_text_align_last_edited=&#8221;on|tablet&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2>SOLIDWORKS Support<\/h2>\n<p>TMS Clients with <span>3DEXPERIENCE Platform,<\/span> SOLIDWORKS, Simulation, Composer or PDM licences covered\u00a0<span>by <\/span>an active subscription service can use any of the following support services.<\/p>\n<p>&nbsp;<\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_image src=&#8221;https:\/\/tms-scotland.com\/solidworks\/wp-content\/uploads\/sites\/5\/2020\/11\/customer-2533659_1920.png&#8221; title_text=&#8221;Support Technician&#8221; align=&#8221;center&#8221; disabled_on=&#8221;on|on|off&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; max_height=&#8221;250px&#8221; animation_style=&#8221;slide&#8221; animation_direction=&#8221;bottom&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row make_equal=&#8221;on&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;-25px||0px||false|false&#8221; custom_padding=&#8221;0px||||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.27.0&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;0px||20px||false|false&#8221; custom_padding=&#8221;0px||||false|false&#8221; header_2_text_align_tablet=&#8221;center&#8221; header_2_text_align_phone=&#8221;&#8221; header_2_text_align_last_edited=&#8221;on|tablet&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>&nbsp;<\/p>\n<h2>TMS Services<\/h2>\n<ul>\n<li>Telephone Support (available during normal office hours) &#8211; Call <strong>01324 550 760<\/strong><\/li>\n<li>Log a support ticket via our <span style=\"color: #000080\"><a href=\"https:\/\/support.tms-scotland.com\" style=\"color: #000080;text-decoration: underline\">Customer Portal\u00a0<\/a><\/span><\/li>\n<li>Email support <span style=\"color: #000080\"><a href=\"mailto:solidworks.support@tmscadcentre.com\" style=\"color: #000080;text-decoration: underline\">solidworks.support@tmscadcentre.com<\/a><\/span><\/li>\n<li>Remote Support &#8211; contact our SOLIDWORKS support team on <strong>01324 550 760<\/strong> to arrange a remote session<\/li>\n<\/ul>\n<p>[\/et_pb_text][et_pb_button button_url=&#8221;@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9hdHRhY2htZW50Iiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjI0MTkxNiIsImVuYWJsZV9odG1sIjoib2ZmIn19@&#8221; url_new_window=&#8221;on&#8221; button_text=&#8221;download support pack&#8221; _builder_version=&#8221;4.27.4&#8243; _dynamic_attributes=&#8221;button_url&#8221; _module_preset=&#8221;default&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;][\/et_pb_button][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;2_5,3_5&#8243; make_equal=&#8221;on&#8221; module_class=&#8221;custom_row&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; custom_css_main_element=&#8221;align-items:center&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;2_5&#8243; module_class=&#8221;second-on-mobile&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_video src=&#8221;https:\/\/youtu.be\/L6wUBGG1-P0&#8243; image_src=&#8221;\/\/i.ytimg.com\/vi\/L6wUBGG1-P0\/hqdefault.jpg&#8221; thumbnail_overlay_color=&#8221;rgba(0,0,0,0.6)&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_video][\/et_pb_column][et_pb_column type=&#8221;3_5&#8243; module_class=&#8221;first-on-mobile&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.24.0&#8243; _module_preset=&#8221;default&#8221; header_2_text_align_tablet=&#8221;center&#8221; header_2_text_align_phone=&#8221;&#8221; header_2_text_align_last_edited=&#8221;on|tablet&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2>SOLIDWORKS Services<\/h2>\n<ul>\n<li><a target=\"_blank\" href=\"http:\/\/my.solidworks.com\/\" rel=\"noopener\"><span style=\"color: #000080\"><u><strong>MySOLIDWORKS.com<\/strong><\/u><\/span><span>\u00a0<\/span><\/a><span>&#8211;\u00a0 Your place for all things SOLIDWORKS<\/span><\/li>\n<li><span style=\"text-decoration: underline;color: #000080\"><strong><a target=\"_blank\" href=\"http:\/\/www.solidworks.com\/sw\/support\/downloads.htm\" rel=\"noopener\" style=\"color: #000080;text-decoration: underline\">SOLIDWORKS Downloads<\/a>\u00a0<\/strong><\/span><span>&#8211; Download new versions, service packs and add-ins<\/span><\/li>\n<li><span style=\"color: #000080\"><strong><a target=\"_blank\" href=\"http:\/\/www.solidworks.com\/sw\/support\/hardware.html\" rel=\"noopener\" style=\"color: #000080\"><span style=\"text-decoration: underline\">SOLIDWORKS System Requirements<\/span><\/a><\/strong><\/span><span><span style=\"color: #000080\">\u00a0<\/span>&#8211; Research graphics cards, hardware, system requirements and other related topics.<\/span><\/li>\n<li><a href=\"https:\/\/tms-scotland.com\/solidworks\/2024\/03\/solidworks-certification-program-2024-update\/\"><span style=\"color: #000080\"><u><strong>Get Certified<\/strong><\/u><\/span><\/a><span><a href=\"https:\/\/tms-scotland.com\/solidworks\/2022\/02\/solidworks-certification-program\/\">\u00a0<\/a>&#8211; SOLIDWORKS certifications can be used as a benchmark to measure your knowledge and competency with SOLIDWORKS software<\/span><\/li>\n<\/ul>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row make_equal=&#8221;on&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; custom_css_main_element=&#8221;align-items:center&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.24.0&#8243; _module_preset=&#8221;default&#8221; header_2_text_align_tablet=&#8221;center&#8221; header_2_text_align_phone=&#8221;&#8221; header_2_text_align_last_edited=&#8221;on|tablet&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2><strong>Resources and Links<\/strong><\/h2>\n<ul>\n<li><strong><\/strong><span style=\"text-decoration: underline;color: #000080\"><a href=\"https:\/\/support.tms-scotland.com\/\" target=\"_blank\" rel=\"noopener\" style=\"color: #000080\"><strong>TMS Support Portal<\/strong><\/a>\u00a0<\/span>&#8211; Create, view and update your support tickets here.<\/li>\n<li><strong><span style=\"text-decoration: underline\"><a href=\"https:\/\/youtube.com\/playlist?list=PLNB-PA4qsNQGstWJXrnCc2neLvvBaT_Fb&amp;si=Ec2bGLK8mTC4Q9D-\"><span style=\"color: #000080;text-decoration: underline\">What&#8217;s New<\/span><\/a><\/span><span>\u00a0<\/span><\/strong>&#8211; See what&#8217;s new and what you may have missed from a previous release.<\/li>\n<li><a href=\"https:\/\/tms-scotland.com\/solidworks\/2023\/01\/mysolidworks-professional-registration-changes\/\"><span style=\"text-decoration: underline\"><span style=\"color: #000080\"><strong>MySolidWorks Professional<\/strong><\/span>\u00a0<\/span><\/a>&#8211; How to activate and start using your MySolidWorks Professional subscription.<\/li>\n<li><span style=\"text-decoration: underline;color: #000080\"><strong><a href=\"https:\/\/www.youtube.com\/playlist?list=PLNB-PA4qsNQFVClnXftajJ_hMUbRw1W2F\" target=\"_blank\" rel=\"noopener\" style=\"color: #000080;text-decoration: underline\">SOLIDSECONDS<\/a>\u00a0<\/strong><\/span>&#8211; SOLIDWORKS tips in one minute.<\/li>\n<li><span style=\"color: #000080\"><a href=\"https:\/\/tms-scotland.com\/solidworks\/2021\/10\/solidworks-support-add-in\/\" style=\"color: #000080\"><strong><span style=\"text-decoration: underline\">TMS SOLIDWORKS Support Add-in<\/span><\/strong><\/a>\u00a0<\/span>&#8211; Fast, easy access to your support requests and more.<\/li>\n<\/ul>\n<p>[\/et_pb_text][et_pb_testimonial author=&#8221;Sophie O&#8217;Neill&#8221; job_title=&#8221;Head of Design&#8221; company_name=&#8221;StormMeister Flood Protection&#8221; url=&#8221;https:\/\/www.stormmeister.com\/&#8221; _builder_version=&#8221;4.22.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>&#8220;It\u2019s really easy to reach out to TMS for support, you just shoot them an email, or you can put a message on the website, and they get back to you quite quickly. They\u2019ve been beyond helpful. It\u2019s not just here are the steps, this is what you should have done, you can send them a file and they can have a look. If you get a scary error message and you don\u2019t know where it\u2019s come from, they can have a look around and figure it out, they go above and beyond every time. 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