SAGE

Support

Our dedicated team of product specialists provide comprehensive telephone, email and online support for all aspects of Sage 200, giving peace of mind that we're always there to help

Dedicated Support

When you purchase Sage 200 with TMS you get access to our dedicated team of product specialists, providing telephone, email and online support.

Our support team is vastly experienced - with more than 50 years cumulative experience of supporting ERP and Payroll software.

Graphic image of support technician

Customer Portal

TMS provide both telephone and email support, but the easiest way to contact Sage Support is through our customer Portal. Our Customer Portal allows you to:

  • Create new tickets
  • Respond to open tickets
  • View conversation history
  • Upload/download attachments
  • Accept suggested solutions
  • View closed tickets
  • Provide feedback on our service

Registration

Customers wishing to start using the Customer Portal need to register their email address with us before they can login.

When registering, your email domain will be used to locate your company account. If an account is located you will receive a verification email to confirm your email account exists. If we cannot automatically locate your account you will receive an email informing you to contact us and we can manually associate your email address with your company account.

Creating Tickets

Customers who have already registered for the Customer Portal can login using their email address to start creating tickets.

Emails sent to our support email address are also automatically logged against your account in the support system. If you contact us by telephone we will manually create a ticket against your account, giving a summary of issue and any solution given over the phone. All tickets are instantly available to view on the Customer Portal.

Managing Tickets

When we respond to one of your tickets you will receive an email notification containing the response. You can either respond directly using your email client or view the ticket on the Customer Portal and respond from there.

Once we have provided a solution to your ticket you can accept the solution and rate how well we have done. It only takes a moment to do and provides us with valuable feedback. We take great pride in our excellent customer service and this plays an important part of this.