Managed IT Support

Dedicated Support

When you purchase TMS IT Support you get unlimited access to our dedicated team of product specialists, providing telephone, email and online support. Our team go above and beyond to help resolve any issues in a timely manner. This is a valuable resource for your employees whenever they have a technology issue.

Graphic image of support technician

Email & Device Management

We deploy industry-leading anti-spam and anti-virus software to every machine in your business. We also use industry-standard mobile device management tools and data encryption technology to protect your data on any mobile devices.

Proactive Site Visits

We will arrange a suitable time for an engineer to visit your premises to familiarise themselves with your team and your office technology.

Benefits of Proactive Site Visits are:

  • Meet your IT team in person
  • Discuss IT issues face-to-face
  • Get real-time advice

Network & Server Management

We build, configure and manage servers to ensure maximum output. We will work with you understand your requirements and make sure your business gets optimum return on investment. We use cutting-edge software that continually monitors your network, ensuring your servers are always performing at their optimum.

Managed Backup

Our managed backup service takes incremental backups of your data throughout the day so you'll always have a recent copy of your data.

In the event of a server failure we use the backup images stored locally on our backup device to quickly restore your systems to an operating state within a virtual environment. As we backup as much as every 15 minutes, the most you will lose is 15 minutes worth of data, not hours, days or weeks.

Strategy Planning

Regular strategy planning meetings are a feature of our Managed IT Support service. We will help you plan and budget for future technology system upgrades, reducing the likelihood of nasty surprises and increasing satisfaction.